As retailers focus on customers, they’re increasingly looking inward to ensure worker-friendly operations. Success in the grocery industry is a two-way street - or at least a two-way aisle. These are the topics poised to have big impacts on grocers’ operations this year and beyond. If the grocery retailers listed in The PG 100 want to emerge in the same or a better position five or 10 years from now, they will focus on reimagining strategies for the 12 themes driving innovation and grocery growth now: employee experience, physical store design, alternative food trends, foodservice innovation, last-mile speed, purposeful retailing, store-brand premiumization, hyper-localization, checkout-less transactions, retail media, inflation-busting operations and virtual reality. And prepare for more supply chain disruptions and higher costs. Personalize everything, from curbside pickup coupons to store checkout belts to marketing texts so that the customer can’t help but be loyal. Be prepared to act fast on technology and food trends. In the meantime, what should grocers in real life be doing to drive growth amid constant change? Be smart about keeping employees healthy and happy. Perhaps this year we’ll see retailers just end up selling groceries in the metaverse - or is it the grocery-verse? Long-term shifts toward online shopping and remote work will have far-reaching societal implications, and the consequences will continue to be felt at the grocery store. Over the past year, grocers have had to confront a deadly virus, supply chain disruptions, a difficult labor environment and rising costs as the pandemic ebbed and flowed through the lives of the American grocery shopper and worker. That’s because the pandemic has changed the American identity: how consumers work, shop and eat. Two years after one of the most challenging events in world history, Progressive Grocer’s 89 th Annual Report and The PG 100 ranking of the top food retailers in North America show that the nearly $3 trillion grocery industry is in the throes of a different kind of transformation this year, one that involves not just new technology or consumer habits, but also the evolution of an industry’s identity. I would not be the woman I am if it wasn't for her.What do gig labor, plant-based crab cakes and nonfungible tokens have in common? They’re all part of the big bet that grocery retailers are making now on the future of the industry. If you haven’t yet tried them, Epsie recommends:Ĭhipotle Shrimp Tacos This is my mother Evelina Love-Thomas. Our kitchen would not be the same without this bold, fun-loving, and hard-working lady. She has learned every station in the kitchen, from salad to sauté, and was promoted to the leadership position of Kitchen Manager in 2020.Įpsie brings us style (check out that apron!) and exudes love and respect every single day of the week. When we opened up a new location in Carmel, Indiana, she jumped at the chance to be a part of the opening team. Through all of it, Epsie never seemed to miss a beat and always wore a smile on her face. Trust me, we all know that we will hear about it in a customer review if a ketchup packet goes missing. Counting, sorting and filling bag after bag after bag, trying to never forget even one packet of ketchup. Expos run from one pick-up station to another, gathering meals, condiments, drinks and cutlery. Starting in expo as one of our trusty teammates who diligently packages up meals and carefully hands brown bags filled with fresh cooked meals out the door to our couriers.Ī buzzing receipt printer never seems to stop, and if that machine is buzzing, the expo is too. Once you get to know Epsie, you quickly realize just how delightful she truly is.Įpsie joined ClusterTruck in April of 2018, and we are lucky to have her. When her mother, Evelina, was choosing a name for her daughter, she chose “Epsie” which, in Hebrew means:
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